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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎03-22-2013
My Device: 9360
My Carrier: 02

cannot use my bbm messenger

I recently upgrade to 07 and since then i could not use bb mesenger it keeps  saying bbm requires the latest version of ID and sorry the software update server is unavailable try again.

I dont know what to do

Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: cannot use my bbm messenger

You need to have the latest BBID to access app world, take out the battery and put it back after like a minute, try again to get into your app world to download. Have you tried typing the following address into the browser and doing the download: www.blackberry.com/bbm it can help also to force the download.