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New Contributor
Posts: 2
Registered: ‎11-15-2012
My Device: Bold 9900
My Carrier: xl

cannot validate blackberry id creditals to open blacberry protect

I cannot validate my blackberry (bb) id credentials when i want to open bb protect.  i have already received email regarding changing the password considering my password is wrong.  then i make the new password. then i try again to open bb protect.  the result is the same. i cannot validate my bb id credentials.

Hall of Famer III
Posts: 58,176
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: cannot validate blackberry id creditals to open blacberry protect

Hi and Welcome to the Community!

Please clarify...is there an error message when you try? If so, what is the exact and complete content of the message please? Also, are you entering this on the BB interface or a PC/browser interface? Please try the other if you have only tried one.

Further, has a BB ID previously been assigned to this BB and you are now attempting to change it? If so, the process is different. Please confirm and we can provide you the correct procedure.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎11-15-2012
My Device: Bold 9900
My Carrier: xl

Re: cannot validate blackberry id creditals to open blacberry protect

The Message is: "Unable to login to your bb id account".  I have tried both.

Yes this bb id has been assigned to this bb and i am attempting to change it.  Please provide me the correct procedure.

thank you.

Hall of Famer III
Posts: 58,176
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: cannot validate blackberry id creditals to open blacberry protect

KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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