04-07-2012 10:28 PM
my BB 9550 verizon until now can't send or received email. XL axiata (BIS). OS v18.104.22.1682. Try to complain in XL center and costumer service says the BlackBerry device is having trouble, what is true? In service book notice is CMIME disallowed. several times i try to send service book from device, erase from DM and send service book again, but until now is SAME. NO MESSAGE SERVICES CONFIGURED. YOU WILL ONLY BE ABLE TO SAVE DRAFT. Who is wrong????Provider XL Axiata or BlackBerry Device?????
Solved! Go to Solution.
04-13-2012 09:29 AM
Welcome to the BlackBerry® Support Community Forums.
Please have a look at the following article to help resolve this issue:
"No message services configured" when sending an email message from a BlackBerry® smartphone
04-13-2012 11:59 AM
Thanks for your attention,
It will be same. My email is not functioning. I try to follow from BlackBerry Knowledge Base and then is same.Why the device have this trouble? Handlhed is new, and directly activate the BIS not BES service. And from the start that CMIME Disallowed. If I should know, is there an internal setting should I change because it is not Verizon?
I really hope a useful aid. My job requires a support email. Thank you for useful suggestions.
04-13-2012 02:24 PM
Have you verified that the BlackBerry does not have an IT policy? Please have a look at the following article:
Service books for the BlackBerry Internet Service have been disallowed on the BlackBerry smartphone
04-14-2012 02:09 AM
Thanks for suggestion,
04-22-2012 10:34 AM
Re: Deactivating from BES from the Handheld
05-08-2009 08:34 PM
after you have her contacts saved to the PC, I would make sure you have DTM 4.7 installed and go to command prompt
type: cd c:\program files\common files\research in motion\apploader enter
type: loader.exe /resettofactory enter
this should remove the previous IT policy from the device and wipe the device clean then you can resync everything back to the device.
It's very helpfull for my trouble.
Thanks for you all.