Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Member
Posts: 1
Registered: ‎03-16-2013
My Device: blackberry curve 9300
My Carrier: o2

cant access Blackberry ID due to email format changing.

[ Edited ]

hi, i'm posting this on behalf of my boyfriend who really isn't good with online things haha.

basically he can't access is blackberry id anymore due to the fact it was registered to a university email address which changed it's format, i think from a hotmail to an outlook account, but anyways this stopped him from receiving email to his phone and as it was the email he used for blackberry id it now says the email address is invalid, yet it is definitely the one he used to sign up with at the start. Is there a way to get blackberry id to accept the change informat of the email, i know it's something about how when you register an email to your phome it gets some kind of pin or something so if that format changes the pin wont allow the emails to come through. it all seems very confusing and as there is no contact phone number i can't ring up directly. does this mean i'm going to have to do a security wipe in his phone? this all started from an email saying he could no longer receive email from  that certain address due to change and not being able to verifty his email account any more. hopefully someone out there can understand my ramblings and  help aha. thanks.

Hall of Famer III
Posts: 58,133
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: cant access Blackberry ID due to email format changing.

Hi and Welcome to the Community!

 

If I understand all of that correctly, this is what you need:

  • KB32514 How to change or update a BlackBerry ID username on a BlackBerry smartphone

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................