03-16-2013 11:03 AM - edited 03-16-2013 11:04 AM
hi, i'm posting this on behalf of my boyfriend who really isn't good with online things haha.
basically he can't access is blackberry id anymore due to the fact it was registered to a university email address which changed it's format, i think from a hotmail to an outlook account, but anyways this stopped him from receiving email to his phone and as it was the email he used for blackberry id it now says the email address is invalid, yet it is definitely the one he used to sign up with at the start. Is there a way to get blackberry id to accept the change informat of the email, i know it's something about how when you register an email to your phome it gets some kind of pin or something so if that format changes the pin wont allow the emails to come through. it all seems very confusing and as there is no contact phone number i can't ring up directly. does this mean i'm going to have to do a security wipe in his phone? this all started from an email saying he could no longer receive email from that certain address due to change and not being able to verifty his email account any more. hopefully someone out there can understand my ramblings and help aha. thanks.
03-16-2013 12:55 PM
Hi and Welcome to the Community!
If I understand all of that correctly, this is what you need: