02-13-2013 12:43 AM
cant access browser, I bought the phone via allbids.com.au option, said it was not tied to a carrier- which is ture, but now it wants permission from an administrator to access the web browser - what can I do to become "the administrator", of my phone?
02-13-2013 02:13 AM - edited 02-13-2013 02:18 AM
Welcome to Support Forums
If it a used device that you brought then I think the device might have a IT policy on it , first do a backup of your device then follow this Knowledge Base and reset your device to factory setting :
KB31291 : How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software.
Try it and let us know.
02-15-2013 05:23 AM
Which version of BlackBerry Desktop Software you are using , download the recent version from here BlackBerry desktop software and then try again .
Or try this :
KB18998 : How to reset the BlackBerry smartphone to factory defaults
But remember a simple wipe within our device is not enough to remove an IT policy from any device , you have to reset it to Factory setting to remove such.