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Contributor
Posts: 10
Registered: ‎01-21-2013
My Device: curve 8520
My Carrier: vodacom

cant change BBM display picture!

hi

 

im having problems updating my BBM display picture....i change it & its shows changed to new picture on my profile, but non of my contacts get an update of my changed picture...on their list i still have the old picture...my app world, BBM & software is updated

 

any idea how i can solve this problem?

plz  help

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: cant change BBM display picture!

Hello riz786 and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue with your BBM photo.

 

What is your device software version? Are you using the Curve 8520 as stated in your profile or another device model?

 

To clarify, none of your contacts can see your BBM photo or just certain contacts? 

 

Do you get any error when you change your photo? 

 

Please register on the network as shown in http://bbry.lv/pT1JtR and once you receive the Registration message, remove your battery to reboot your device.

 

After the reboot, change your BBM photo once more and let us know if any contacts see the updated photo.

 

Thanks!

-HMthePirate

 

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