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New Contributor
Posts: 4
Registered: ‎10-11-2013
My Device: Blackberry Torch 9800
My Carrier: Vodafone

cant get viber to work!! PLEASE HELP!

I have tried to download viber many times on my blackberry torch. I works fine with the wifi but does not work with my internet connection. I have tried to speak to vodafone about it and they tell me that it is a blackberry issue not a vodafone one. Anyone had the same issue? anyone know how I can resolve this? Please help. Thanks

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: cant get viber to work!! PLEASE HELP!

Hi sobia

 

Welcome to BlackBerry Support Forums

 

 

Which feature of Viber you're try to use over your mobile network ? 

 

Are you able to browse internet using BlackBerry native browser and Is every other BlackBerry application working over your mobile network like BBM , email services etc . .. ?

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New Contributor
Posts: 4
Registered: ‎10-11-2013
My Device: Blackberry Torch 9800
My Carrier: Vodafone

Re: cant get viber to work!! PLEASE HELP!

Yes everything else works. I am able to browse the net and use BBM etc..when im using my Vodafone internet... I am not able to send messages in viber or make calls. If someone calls me on viber..it rings once and cuts off
Forums Veteran I
Posts: 1,807
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: cant get viber to work!! PLEASE HELP!

Adding something else commented so prince2012

 

Remember that Viber application works with 3G mobile network and via wi-fi
If you've configured the application properly and Connection lost maybe is because the signal is weak and the call is lost.

 

Regards...

 

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Trusted Contributor
Posts: 108
Registered: ‎12-05-2011
My Device: 9900
My Carrier: o

Re: cant get viber to work!! PLEASE HELP!

Hi there,

 

This is a member of the Viber Team. Smiley Happy

 

Hi there, which OS does your phone have? 

Where are you from?

 

Thanks,

Viber Team

An official representative from Viber Media (Viber app.)
New Contributor
Posts: 4
Registered: ‎10-11-2013
My Device: Blackberry Torch 9800
My Carrier: Vodafone

Re: cant get viber to work!! PLEASE HELP!

Hi

Im from the uk. How do I know which operating system my phone has? I dont know..please help
New Contributor
Posts: 4
Registered: ‎10-11-2013
My Device: Blackberry Torch 9800
My Carrier: Vodafone

Re: cant get viber to work!! PLEASE HELP!

Im from Birmingham