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New Contributor
Posts: 2
Registered: ‎12-21-2012
My Device: torch
My Carrier: Orange
Accepted Solution

cant hang up on a call

Help! When I make a call and try and hang up the keys will not repond and I have to take the battery out to end the call!


Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: cant hang up on a call

Follow the below steps -


  1. Try having a security wipe. This will erase all of your device data and hence you back up your device before attempting a security wipe. Go to Options > Security > Security Wipe. Type in 'blackberry' (without quotes)
  2. If performing above doesn't resole the issue then consider updating/reinstalling existing device OS.
    If the issue software related then having update will make it go away.

If your query is resolved then please click on Accept as Solution

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New Contributor
Posts: 2
Registered: ‎12-21-2012
My Device: torch
My Carrier: Orange

Re: cant hang up on a call

How do I do the second step please? The first one didnt clear the problem. Thank you!