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New Contributor
Posts: 6
Registered: ‎10-07-2010
My Device: Torch 9800
My Carrier: Vodaphone UK

cant restore address book and contacts using desktop manager

im trying to restore contacts from my 9800 to my pearl 8100 (dont ask why!). desktop manager says its completed but when i look on the phone i cant see any contacts. ive tried bat pulls , wipes, f/w restores but to no avail. can the 9800 restore to a lower model?? any hep would be appreciated.

 

thanks sim 

Posts: 94,479
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant restore address book and contacts using desktop manager

Look at Options > Status > menu key > Database Sizes.

 

Is the Address Book listed as 0 in size?

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New Contributor
Posts: 6
Registered: ‎10-07-2010
My Device: Torch 9800
My Carrier: Vodaphone UK

Re: cant restore address book and contacts using desktop manager

yes its listed as 0. any ideas?