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BlackBerry® OS Smartphones

New Contributor
Posts: 9
Registered: ‎02-18-2013
My Device: blackberry bold
My Carrier: 02

cant update softwear on phone

hi i have a blackberry bold i cant update the soiftwear on it it keeps saying neeed an active service and give a web link to go to but the web link does not exist what is an active service and how do i get one and how do i upgrade 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: cant update softwear on phone

Hi robin1976


Which model you have and what OS version is currently installed on your device.


The message indicates that you don't have any active BlackBerry Data Plan on your account , Can you confirm if you have that ?







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