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New Contributor
Posts: 4
Registered: ‎10-26-2010
My Device: Not Specified
Accepted Solution

cant view texts

so this morning i had a new text and i tried to open it using the "text messages" icon and when i pushed it it said "uncaught exception: java. lang. index out of boundsexception" can anyone help me please?

i have the blackberry torch 9800

carrier: atnt

os 6.0

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant view texts

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

 

Try your SMS application again.

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New Contributor
Posts: 4
Registered: ‎10-26-2010
My Device: Not Specified

Re: cant view texts

i already have done that twice and it hasnt resolved the problem

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant view texts

I must have missed where you mentioned that. Smiley Tongue

 

So, does the issue only occur when you attempt to view that ONE SMS text message,... or any message?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎10-26-2010
My Device: Not Specified

Re: cant view texts

i get a txt and i go and click on the "text message" icon to open up all my texts and then that message about "uncaught exception" pops out and the only option is to click ok and nothing happens so i cant view my texts at all

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant view texts

I'd try this first.

 

Connect to the PC > Desktop Manager v6.

 

Click on Device at the top left: > Delete Data.

Click on the radio button to delete specific database... NOT ALL.

 

Scroll through to find your SMS messages, and check that box.

You can check the box at the bottom to backup data first if you choose.

 

Complete this and let the process finish.

Close DM. Remove the BlackBerry from the USB cable.

 

Now, do a reboot ONCE again... Like this >> With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

 

And have a friend send you an SMS messages to test.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎10-26-2010
My Device: Not Specified

Re: cant view texts

this worked perfectly thank you Smiley Happy

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant view texts

Hey, you're welcome.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code