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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-17-2013
My Device: curve 8520
My Carrier: vodacom

certificate with red x???

Hi what can be the problem if some of my certificates has a red 'x' next to it and how can it be fixed?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: certificate with red x???

Hello deejaywarren


Welcome to BlackBerry Support Forums



Specifically for which certificates you have red X ? Also Are you getting any notification on your device regarding those Expired Certificates .


You can try those Steps in a sequence and see if that resolves :

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


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New Contributor
Posts: 8
Registered: ‎10-22-2013
My Device: 9300
My Carrier: digicel

Re: certificate with red x???

i have the same problem too. i tried your suggestion but no change. it happened to me after i reload the os. i all notice as well , when i connect to destop manager and click application , it shows that my is 6 n there are updates, installed the updates go back and it shows the updates to os 6 same way.