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New Contributor
Posts: 4
Registered: ‎05-10-2012
My Device: Playbook
My Carrier: Rogers
Accepted Solution

charger no longer working

I have had my playbook since December and yesterday I went to charge my playbook using the wall charger that came with it and the charger no longer charges.  Does anyone know if Blackberry will replace the charger?  If so how do I go about it?

Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: charger no longer working

You sure it's the charger and not a problem with the USB port ON the PlayBook?

Connect to your PC with a USB cable... open the BlackBerry Desktop Sofware. Do you show the PB connected?

 

But yes, call your warranty service number.

http://us.blackberry.com/legal/playbook/limited-warranty.jsp



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New Contributor
Posts: 4
Registered: ‎05-10-2012
My Device: Playbook
My Carrier: Rogers

Re: charger no longer working

it's definatly the charger as I used my sons blackberry charger and it charged no problem.

Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: charger no longer working

Yep, then call and see what they say.

You'd be smart to get the rapid charger that doesn't connect to the USB port.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 21
Registered: ‎04-06-2011
My Device: torch 9800 and Playbook
My Carrier: att

Re: charger no longer working

What is the Blackberry contact email or phone number to see if I can get a replacement charger. I accidentally stepped on mine when I dropped it and broke the plug blade off.
Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: charger no longer working


ke4qdc wrote:
What is the Blackberry contact email or phone number to see if I can get a replacement charger. I accidentally stepped on mine when I dropped it and broke the plug blade off.

You didn't read this thread did you? Posted above, see the link ^^



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Contributor
Posts: 21
Registered: ‎04-06-2011
My Device: torch 9800 and Playbook
My Carrier: att

Re: charger no longer working

well I have spent the last 2 hours looking for a way just to send a email to support and can't find one. I'll just go down to the local radio shack and pick up a cord. It will be easier
Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: charger no longer working

You can't email support, but you can call them (which is one thing you did ask for above) and the direct support phone is posted in the link I provided above under "United States" (which I am assuming since you've listed AT&T on your profile).

 

Good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Contributor
Posts: 21
Registered: ‎04-06-2011
My Device: torch 9800 and Playbook
My Carrier: att

Re: charger no longer working

Thanks I did find the information and have spoked with support and I am waiting on an email to confirm shipment of a new charger. I must say I was very pleasantly surprised with speaking to the RIM representative. Zero hold time and she stayed with me the entire time till she got all the necessary info from me. It was a great experience. Thanks for your help and advice
Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: charger no longer working

Great!

 

You're welcome.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code