02-21-2013 10:31 AM
my blackberry bold 9930 will not power up when the phone goes off but charges when the phone is on. when i connect a charger to it the red light come on and the charging icon shows but it doesnt charge. and when i leave it overnight, the icon still remains on it, but when i put the battery in someone elses phone it powers up in about 5 minutes. ive tried a hard reset and even updated the phone but the problem is still there. can i get help with this??
02-21-2013 11:17 AM
Hi and Welcome to the Community!
It sounds like you've completed parts of these diagnostic attempts, but perhaps not all. Please confirm...
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
02-23-2013 08:55 AM