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New Member
Posts: 1
Registered: ‎09-07-2013
My Device: sexy
My Carrier: not sexy

cleaning up a phone

[ Edited ]

how does one rewrite the phone's memory. I'm looking to make about 7 passes and ensure there is no data left on it.

I understand fire is another solution but lets be kind to the neighbors and not heat up the phone that much

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: cleaning up a phone

Hi and Welcome to the Community!


The native methods available are these:

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data
  • KB14058 How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option
  • KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

Non-native, there are 3rd party utilities:

  • www.bbsak.org -- this has a wipe that will truly leave the device blank (but for IT Policy...ResetToFactory is the only method to remove that)...it will not even have an OS on it
  • JL_CMDER -- I don't have any valid links for it, but I seem to recall that it had some wipe capabilities similar to what BBSAK can do

This all, however, begs a question...why? If the intent is to transfer the device to another person, then there is more than mere wiping required...refer:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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