02-28-2010 06:08 AM
My BB Tour 9630 is showing 1 message unread. However I can't find the message. Also next to the number 1 is an icon I don't recognize. It looks like two small 0's connected by a line. Does anyone know how to clear? Thanks
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02-28-2010 06:46 AM
Hello and welcome to BlackBerry support community forums.
My BB Tour 9630 is showing 1 message unread. However I can't find the message.
Remove the battery from your device to have device reset. Having a battery pull device reset will help you resolve many minor issue relating to your device.
Also next to the number 1 is an icon I don't recognize. It looks like two small 0's connected by a line.
The icon denotes that you have a unread voice mail. To listed to that message just dial your carriers voice mailbox number. Call for your carriers customer support to know that number.
If your query is resolved then please click on “Accept as Solution”
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02-28-2010 08:02 AM
Welcme to the cmmunity supprt frums
You are in great hands with Tanzim! Glad you are here
02-28-2010 09:42 AM
Ditto what Cathlabnurse said.
Happy to have you here!
03-22-2010 06:53 AM
The icon refers to a message that you have sent (e.g. when you forward a text message). I'm not sure why the icon comes on, but to clear it, do the following:
Gp into your sms message folder
choose display sent items, put this onto 'yes'
Then scroll through all your sent items and you should find messages which you sent, which appear with the new message icons. Just delete these.
That should get rid of the problem.
To reset your folder to hide sent items, just follow the first 3 steps, and choose the 'no' optino for displaying sent items.
Hope that helps!