04-16-2013 06:08 AM
I live in Turkey. I am a user of Blackberry-9900. I bought the product on 10.10.2011. The product was repaired four times. But it could not be repaired. Authorized warranty service (KVK) contract does not act according to the requirements specified. writes warranty agreement "Repair time is 10 working-day passes are replacement product." but this rule is not applicable.
I gave the product for repair on 04/01/2013. (fourth time) today is 14 working days. I wanted to replacement product, but given.Please help me in this topic. the company(KVK-Turkey) unlawful.
Note:I do not know english. google translate translated. I apologize for translation errors.
04-16-2013 11:56 AM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your service center...even if they may have so far been unhelpful. You have no free path by which to bypass them. Rather, you must escalate with them to their management, and insist that they adhere to the terms of your agreement. If necessary, you may choose to involve local authorities.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: