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Reply
New Member
Posts: 2
Registered: ‎08-09-2012
My Device: blackberry bold 9900
My Carrier: MOBILY

complaint

hi there

i have a BLACKBERRYBERRY BOLD9900 since long time now.

before 3 months i tried to remove the sim card (which is microsim+holder) and when i pulled the sim it caused damage in the BB pins.so i went to my agent here in saudi arabia (AXIOM TELECOME- KHUBAR BRANCH), they adviced me that they can not fix it and no spare part for the sim chip (find the attached picture).

is it possible that a perfect company like RIM did not support the agents with the spare part?

shall i through my BB away ??

waiting for your reply

best regards.

http://www.gulfup.com/show/X34qr20bhnvc4cc

New Member
Posts: 2
Registered: ‎08-09-2012
My Device: blackberry bold 9900
My Carrier: MOBILY

Re: complaint

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: complaint

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your place of purchase...you have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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