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New Contributor
Posts: 3
Registered: ‎01-30-2012
My Device: Bold 9700
My Carrier: Sunrise Switzerland

connect blackberry protect with desktop software

Hy.

I've got a problem. I lost my phone and I have no signal, so i can't find it with the locater on blackberry protect. now I have another problem. I saved my data only with blackberry protect. So when I logg in on blackberry protect I see my device and I also see, that on 3 days ago it saved my data. but now I need my contacts. can I connect blackberry protect with my blackberry desktop software so I can see all my contatcs on my computer? or does someone know what I can do? Thanks for your help cuz I'm kinda despret right now. :-(

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: connect blackberry protect with desktop software

The only thing I can think of is when you get your replacement blackberry, you can use protect to restore the data.

I don't know of another way of doing this.  i didn't see any kind of export feature on the protect website.

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 3
Registered: ‎01-30-2012
My Device: Bold 9700
My Carrier: Sunrise Switzerland

Re: connect blackberry protect with desktop software

Okay, I got now an older Blackberry. it is a Blackberry curve 8310. but now i have the problem that it says blackberry protect can not be installed on this phone. **bleep** it. do u know why? I already restored the factory settings and also put the newest software version on the phone. thanks for replying!

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Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: connect blackberry protect with desktop software

Blackberry protect won't work on the 8310.

http://appworld.blackberry.com/webstore/content/20844/?lang=EN

See Supported Devices section.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________