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New Contributor
Posts: 6
Registered: ‎02-06-2013
My Device: Bole 9700
My Carrier: LIME

connect to BBM

Hi

I need some help.  I have a blackberry data plan but cannot connect to BBM. While reading the blackboard I realised that I could do a diagnostic I ran it and it said that I was not register with Blackberry. I found that strange because I have Blackberry ID. Any guidance?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: connect to BBM

[ Edited ]

Hello josacar61

 

 

Having a BlackBerry ID is not enough to use BBM on your device , for that you need a specific BlackBerry Data Plan on your account from your Carrier . So if you don't have that then call your carrier to add it in your account.

 

Or call your Carrier to confirm if your account is properly provisioned with BlackBerry Data Plan .

 

Good luck.

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