06-28-2013 02:01 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
06-28-2013 02:37 PM
Thanks for your reply. I've experienced this problem in the past and it eventially reconnected, after rebooting and reinstalling the software, this time it still won't allow the bluetooth to enable.
06-28-2013 03:18 PM
06-28-2013 03:41 PM
I have taken the battery out & removed and reinstalled the software. Under Manage Connections all connections except Bluetooth can be turned on. I have tried to set up both in Bluetooth options and Set up Bluetooth and it searches for a device and then the enableing, however it then goes back to disabled mode.
06-28-2013 03:45 PM
Thank you. I therefore recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!