08-18-2013 07:56 AM
I forgot the password to my bb pearl 3g and typed in incorrect password several times. Eventually if wiped all the dta on my phone after 10 successive tries, but now when i try to connect my phone to the bb desktop software to restore my data it does connect nor does the software detect my phone what should i do, pls help/
08-18-2013 11:45 AM
Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!