12-12-2008 12:13 PM
Just heard back from PocketMac tech support and they reiterated the instructions to download and install the latest PocketMac driver. I had the latest one as of last night. And the actual version # never changed, but this morning's download and install got me up and running.
Only advice I would give those still struggling: Make sure you go through the sequence of uninstalling PocketMac, reinstalling it, restarting, then installing the drivers and restarting. My 2 cents.....
12-12-2008 04:07 PM
To help with the skipping turn off the MDAP download feature in options.
This function is syncing music files.
Once I turned this off(with the help of VZWireless) the syncing through Pocketmac has been a breeze.
12-16-2008 10:56 PM
12-16-2008 11:42 PM
Today I recieved an email from a tech at PocketMac with step-by-step directions for how to solve the syncing problem.
Here's what I got, I hope it helps:
"Please follow the steps below in the order presented.
1. Log in to the Apple Macintosh computer with an account that has administrator-level permissions.
2. Open the hard drive icon on the computer.
3. From the left menu bar, select Applications, and then open PocketMac Sync Manager.
4. Click Uninstall PocketMac.
5. When prompted to continue uninstalling PocketMac, click Yes.
6. When the uninstall process is complete, click Quit.
7. Open the hard drive icon on the computer.
8. Select the Users folder. The current user is indicated by the Home icon.
9. Click the Home icon to continue.
10. Open the Library folder, and then open the Preferences folder.
11. Delete the PocketMacBlackberry.plist file.
12. Delete the PocketMacAdvancedPreferenceData.plist file.
13. Delete the PocketMacSyncManager.plist file.
14. Open the Library folder, and then open the Application Support folder.
15. Delete the PocketMac and PocketMacSyncManager folders.
Pocket Mac 4.1.25 should remove the driver files, but verify that they are by:
16. Remove the USB driver files by going to HD > System > Library > Extensions. Delete BlackBerryUSB.kext and BlackBerryUSBDev.kext
17. Empty the Trash from the Dock by right-clicking and selecting Empty Trash.
18. Restart the Apple Macintosh computer.
19. Next, install the PocketMac 4.1.25 for BlackBerry smartphones DRIVER update. To download the driver update, visit BlackBerry for Mac. (http://na.blackberry.com/eng/services/desktop/mac.
20. Install the latest version of the PocketMac software: Article Title: Download and Install Current Version of PocketMac, Article Number: KB04827 Link: http://www.blackberry.com/btsc/KB04827
21. Remove Sync History: Article Title: Remove synchronization history Article Number: KB05175 Link: http://www.blackberry.com/btsc/KB05175
22. Run the Fix Disk Permissions utility
Complete the following steps:
1) Go to /Applications/Utility and open the Disk Utility program.
2) Select Fix Disk Permissions and run the utility.
3) The Mac should restart when the process completes.
23. Review the article below and configure PocketMac to synchronize a single database. (i.e.: contacts) Article Title: How to verify Advanced Preferences using PocketMac for BlackBerry, Article Number: KB11071 Link: http://www.blackberry.com/btsc/KB11071
24. If there is a password on the device, remove it.
25. To synchronize, follow the steps below:
1) Open PocketMac
2) Plug in the USB cable
3) Press the synchronization button
When you need to synchronize again unplug the device, close the program and repeat the process above, selecting a different database.
12-17-2008 12:06 AM
12-17-2008 06:57 AM
12-18-2008 12:47 AM
Any ideas why now my mac only recognizes Blackberry 2 not Blackberry 1? Any recommendations? I have synched and my contacts after 4-5 synchs are no longer on the Mac. Then BB1 is not being recognized? Help is appreciated.
12-23-2008 01:41 PM
I don't know what to tell you, except that it worked for me and my BBerry has been syncing fine ever since. I am using the Curve 8330 and a MacBook Pro (not the newest one).
However, I still run into syncing problems when I use a password on my BBerry. So now, everytime I sync, I have to disable the password protection, sync, then enable it again. Small price to pay for syncing capability I guess.
But like I said, other than that, it's been syncing fine. Wish I could offer more help, but after days upon days of troubleshooting this, the solution I posted above was the one that finally worked for me, so that's all I got.