09-22-2008 05:40 PM
So i am having a problem with my Curve, and this is actually the 3rd phone i have had since i upgraded on verizon in late July. The first phone stopped working all together, the keypad died. The 2nd phone i just turned in this weekend, as i was having the same problem i am having now. With that phone, and the one i just got to replace it, i get an hourglass showing up every 3 to 5 seconds and i can no longer recieve email or access the internet. I spent 2+ hours on the phone with verizon the other day with my old phone, and i ended up just trading in the phone under warranty for this one that is now having the same problem. I am pretty fed up, and need some help with this.
i have no extra apps on the phone, i have nothing on the phone but a single picture. I have only had this phone for 4 days, and there is NOTHING on it. i read a few other threads, and i have tried almost everything. Battery Pull, turning off the connection then putting it back on. nothing works.
09-22-2008 06:07 PM
Maybe a dumb question, but you do have a BlackBerry Data Plan on the account with your carrier?
Did you switch your PIN at the BIS site to send the email and account to this new device, after your handheld swap?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
09-22-2008 06:12 PM
Hi and welcome to the forums,
I would find it hard to believe that 2 phones "coincidently" have the same problem. I would return to the vendor and ask to be shipped a phone from a different location or source. Sounds like there is a problem with the device software.
Just my opinion!
09-22-2008 07:15 PM
yes, i have a data plan with verizon. as far as the PIN, what is the BIS site? i was getting email until this morning, on this new device. it WAS working, and then decided it wanted to die.
thanks for the help though.
09-22-2008 07:18 PM
Here is the link to the Verizon BIS site;
09-22-2008 09:26 PM
my accounts are enabled it says, but im still not getting email. i reset them too, and still nothing.
i also have the arrows in the right corner going full blast almost all the time. I dont know what to try. battery pulls do nothing, and this phone is only 4 or 5 days old.
09-22-2008 09:35 PM
09-22-2008 10:09 PM