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Reply
New Contributor
Posts: 8
Registered: ‎06-08-2013
My Device: Bold 9700
My Carrier: Orange

crashed BB 9700 Bold, expert help please

Hello,

Sorry for my poor english, i'll try to be understandable

 

I use a 9700 bold since many years and I am happy with it, it is a good tool, I keep it legally from my former job.

 

My BB fall down (once more but the good one!)and did not receive any network.All other functions were correct. I replaced the sim card by another to be sure.

I guess the antenna was broken

I order on Ebay "GENUINE BLACKBERRY BOLD 9700 9780 MIDDLE CHASSIS PANEL HOUSING FLEX ANTENNA CASE".

With small video on YouTube or something like that, I disassembled the unit and reassembled it with new parts.

At this step, I was proud...not for a long time

 

When I restart my BB, I got a vertical battery with red line on a white screen

 

I search a lot on Google and try a lot of issue, no results

What I tried:

Connect to power without battery

Update BB desktop software and BB device manager

Start loader.exe/nojvm

Wipe the BB with JL Cder

Try  it on an another PC

 

Every time, the BB is recognized by Windows and BB Desktop sofware but the process (after "update" and "repair") stop at "reconnection to JVM".

I got now a black screen with horizontal battery and red cross!

 

Some expert help please !

 

What can I do to have my reliable BB back?

 

Thank's for your help

 

 

 

 

 

 

 

 

 

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: crashed BB 9700 Bold, expert help please

Sounds like you need to replace Battery.
or
Maybe the battery is not being detected.
New Contributor
Posts: 8
Registered: ‎06-08-2013
My Device: Bold 9700
My Carrier: Orange

Re: crashed BB 9700 Bold, expert help please

Thank's for the answer

 

I checked with 3 different batteries I had, same thing for each one.

Before the crash they were ok.

 

Is there something like hard reboot of low level or primary level for BB ?

 

The withe or black screen with battery appears at the beginning of withe progress bar under BlackBerry logo.

 

 

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: crashed BB 9700 Bold, expert help please

do you have a screen shot of what the battery and red line look like?
New Contributor
Posts: 8
Registered: ‎06-08-2013
My Device: Bold 9700
My Carrier: Orange

Re: crashed BB 9700 Bold, expert help please

I dont know attach a photo...

Can you tell me?

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: crashed BB 9700 Bold, expert help please

Click Reply Button.
You will see Smiley Yellow Face Click on the 4th icon Picture Icon.
Click The Browse Icon and find the image.
New Contributor
Posts: 8
Registered: ‎06-08-2013
My Device: Bold 9700
My Carrier: Orange

Re: crashed BB 9700 Bold, expert help please

 

Thanks

I saw that but no browse button, only "Image URL".

I check it

 

 

New Contributor
Posts: 8
Registered: ‎06-08-2013
My Device: Bold 9700
My Carrier: Orange

Re: crashed BB 9700 Bold, expert help please

It seems that it doesnt work

I feel like an **bleep**

New Contributor
Posts: 8
Registered: ‎06-08-2013
My Device: Bold 9700
My Carrier: Orange

Re: crashed BB 9700 Bold, expert help please

For the screen shot

I find an issue with external website

Progress bar just before black screen

http://www.heberger-image.fr/images/59548_IMG_0117_1.jpg.html

 

Black screen battery red cross

http://www.heberger-image.fr/images/98208_IMG_0118_1.jpg.html

 

Hope it works

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: crashed BB 9700 Bold, expert help please

Take a look at message 166 on this link
it seem to helped a few people fix the same issue.

http://supportforums.blackberry.com/t5/BlackBerry-Curve/Red-X-Shown-On-Battery/td-p/747421/page/17