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BlackBerry® OS Smartphones

New Member
Posts: 3
Registered: ‎06-09-2012
My Device: Bold
My Carrier: 306973328513

crashing phone!!!

Hey all, my bold 9780 has just today started to crash - screen just fades to white.  when i take out the battery and replace, it boots itself back up and seems to go back to normal, for a couple of hours and then off it goes again!!!  I had to have a new screen fitted about 5 months ago, but this is the only other problem I have had with it.  HELP!!!

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: crashing phone!!!

Hi Alikee66

To resolve this issue, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Please test to make sure the white screen issue has been resolved before restoring any data from your backup file.

Hope this helps.



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