11-14-2012 11:14 AM
Hey all, my bold 9780 has just today started to crash - screen just fades to white. when i take out the battery and replace, it boots itself back up and seems to go back to normal, for a couple of hours and then off it goes again!!! I had to have a new screen fitted about 5 months ago, but this is the only other problem I have had with it. HELP!!!
11-16-2012 11:38 AM
To resolve this issue, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the white screen issue has been resolved before restoring any data from your backup file.
Hope this helps.
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