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Contributor
Posts: 13
Registered: ‎12-07-2012
My Device: blackberry 9320
My Carrier: cell c
Accepted Solution

create a new blackberry i.d

hi

 

is it possible to create a new blackberry i.d on  a blackberry that already has a blackberry i.d set.

 

the blackberry i.d is blocked cos the pin was put in wrong and the recover email just doesnt seem to be working so i want to create a new blackberry i.d.

Highlighted
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: create a new blackberry i.d

Hello,

 

While it is possible to create a new BB ID and shift your BBs association over to the new BB ID, the "cost" is that you lose all of your prior AppWorld records, including purchased apps. There is no automated method to move that data to the new BB ID...it would require human intervention at RIM in order to migrate AW records to a new BB ID.

 

If all of that is fine, then here's what you do:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

When you finish the WIPE, the BB should reboot...as it comes up, you should be prompted for BB ID...at which time you use the "create new" selection.

 

But...


speedy1zn wrote:

the recover email just doesnt seem to be working


I have seen reports of that recovery email taking up to 2 hours to come through (due I think to backlog related to the BBM 7 release). Also, you must have access to that email account from OTHER THAN your BB...webmail, PC/Outlook, something; for security reasons, the password reset email is not delivered to the BB, no matter what email account is used.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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