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New Contributor
Posts: 4
Registered: ‎09-09-2008
My Device: Not Specified
Accepted Solution

creating a seperate inbox for SMS and MMS text msgs

I followed the instructions on creating the seperate inboxes and it doesnt appear to have worked since my text messages and emails appear in the same basket and when I create the seperate option, a seperate icon does not appear on my blackberry. Has any one experienced this or knows where this seperate inbox is?
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: creating a seperate inbox for SMS and MMS text msgs

Hi and welome to the forums

 

Verify the setting used:

 

from the Main Messgage Queue MENU KEY - OPTIONS- GENERAL OPTIONS

SMS AND EMAIL INBOXES SEPERATE.

 

Pull the battery while the device is ON, replace after a minute,

let the device reboot 1-3 min, Retry the function that was the problem

Please let me know!

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
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New Contributor
Posts: 4
Registered: ‎09-09-2008
My Device: Not Specified

Re: creating a seperate inbox for SMS and MMS text msgs

Thanks for the suggesstion...but that didnt work...any other ideas?
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: creating a seperate inbox for SMS and MMS text msgs

Okay, then it's not resolved!

Do you have any hidden Icons

From the main screen hit the menu key twice. If it says show all select it and press menu.

See if you see it.

 

Please let me know!

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 4
Registered: ‎09-09-2008
My Device: Not Specified

Re: creating a seperate inbox for SMS and MMS text msgs

I tried the menu button...did show all but nothing new showed up. thanks anyway
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: creating a separate inbox for SMS and MMS text msgs

Hi,

Go to your BIS site and resend your service books.

You will receive an email when they have been refreshed.

See if your Icon has been restored.

Let me know!

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 4
Registered: ‎09-09-2008
My Device: Not Specified

Re: creating a separate inbox for SMS and MMS text msgs

Thanks for all the advice...I found someone at the AT&T store who suggested I look at themes...and when I changed the theme, the seperate boxes magically appeared.