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BlackBerry® OS Smartphones

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New Member
Posts: 3
Registered: ‎09-20-2010
My Device: torch
My Carrier: att

cursor moves without my help

I noticed my screen changes from 'ALL' 'FAVORITES' AND 'DOWNLOADS' ON ITS OWN. ALSO, WHEN IM IN A TEXT MESSGAGE OR BBM...THE CURSOR MOVE UP TO ALL THE PREVIOUS MSGS ONE BY ONE...on its own. is there a fix for this?

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: cursor moves without my help

Mine did the same thing and I had to get it replaced. I think the screen on sensor in the screen is bad. When it was happening to my original 9800 i tried wiping the device and reloading the OS to fix it but nothing worked. My second 9800 is working great.

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New Member
Posts: 3
Registered: ‎09-20-2010
My Device: torch
My Carrier: att

Re: cursor moves without my help

I just got this replacement today beccause my other 1 wouldn't charge. Its intermittent so I know I take it to the store and it doesn't do it, they're going to assume it's fixed buts been doing it all day

New Member
Posts: 3
Registered: ‎09-20-2010
My Device: torch
My Carrier: att

Re: cursor moves without my help

Called customer service and they said I had to go through the warranty. How did you have yours replaced?

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: cursor moves without my help

Mine was a gift. I sent it back and was sent a new one. If I had gotten it from AT&T then I would have gone the warranty replacement route, unless is was under the 30 day return policy.

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If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.