Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
dot
New Contributor
Posts: 5
Registered: ‎08-10-2008
My Device: Not Specified

curve 8310 sync and message problem

I am hoping someone can help--I must have set something up wrong--my curve stopped syncing with my outlook; after taking to at&t and cheking device they said to reinstall desktop program. Program was shutting down after getting halfway thru calendar entries. I reinstalled several times. Now my desktop and handheld are being overwhlemed every few minutes with emails from network@etp1102.etp.na.blackberry.net that say not to delete or move--the handheld seems to be functioning otherwise, but I still can't sync and I can barely find what I need among all this garbage--can anyone help me??? Thanks so much!

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: curve 8310 sync and message problem

hello,

 

it's a common problem : you have configured your Desktop Manager in BES mode instead of BIS mode.

 

http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=5267




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
dot
New Contributor
Posts: 5
Registered: ‎08-10-2008
My Device: Not Specified

Re: curve 8310 sync and message problem

thanks so much--you were right of course--that did fix the email problem; but I cannot sync with my outlook--before it quit midway thru the calendar; now it goes thru that but then comes up with a big red X saying no intellisnyc. Any further suggestions??

Thanks so much--I really appreciate the help!

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: curve 8310 sync and message problem

What version of desktop manager are you using?
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

dot
New Contributor
Posts: 5
Registered: ‎08-10-2008
My Device: Not Specified

Re: curve 8310 sync and message problem

I think the desktop software is 4.2.2 and the handheld model # is 8310
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: curve 8310 sync and message problem

[ Edited ]

If you are running oulook 2003 or above I would recommens loading Desktop software 4.5 (latest) and getting the BB USB drivers. I will provide you with the links, in just a second.

 

For desktop software 4.5

 

 https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

For USB driver (english)

 

https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=...

Message Edited by Bifocals on 08-11-2008 04:45 PM
Message Edited by Bifocals on 08-11-2008 04:46 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

dot
New Contributor
Posts: 5
Registered: ‎08-10-2008
My Device: Not Specified

Re: curve 8310 sync and message problem

thanks so much--I am using the BB usb driver; i just installed whatever came with unit; i didn't think to upgrade--thanks again for your help
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: curve 8310 sync and message problem

Please let me know if it works!
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

dot
New Contributor
Posts: 5
Registered: ‎08-10-2008
My Device: Not Specified

Re: curve 8310 sync and message problem

I can't get back to the office until the am to try the fix but you will be the first to know--thanks again for being willing to take the time to share your expertise--it's much appreciated!
Highlighted
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: curve 8310 sync and message problem

Clockwatcher Smiley Happy Smiley Happy
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter