06-11-2009 11:09 PM
Hi: This is my seconde Curve 8330 and both have the same problem; while listening to a media file (podcast) or talking on the phone using the earbuds, the phone or media file (podcast) will cut in and out. That is, when it cuts out the sound then comes thru the phone speaker. I can listen for maybe a hour or so and then the cutting in and out will happen for a couple of minutes. This will happen also when using a FM receiver in the car. I just purchased a new earphone set so it's not the earphone's problem; it's not the media player's problem becuase it will occur will answering a phone call. Any suggestings?
06-12-2009 12:10 AM
Hi and welcome to the forums!
1) Were the new headphones and the old headphones the same model?
The reason I ask I tried three sets of the OEM Blackberry earbuds and they
all cut out on me. It finally dawned on me to compare the jacks to an older
set I had. Sure enough the jacks were not fitting correctly. The older head set
had a slightly thicker jack that had to be firmly pushed in and removed.
2) I noticed you said you could listen for about an hour, and then the sound will
cut off and on. Also cuts out on the FM receiver.
As soon as it starts cutting out, go to options status, note the amount of memory in file free
and the battery level and -dbm levels. I think logging this info at least 5 times will provide enough
3) After you log the data type the word test on the status screen. There isn't a data entry field for it
this is a diagnostic test. Use the menu key to start the test and in the test configuration screen
I would select all the audio categories as well as the RF components. This test will generate a log
file providing the status of the components tested. This file can be saved or emailed when working
with techs from the carrier or RIM.
Let us know how it goes.
06-12-2009 10:19 AM
At the main home screen press menu twice, once you have all your Icons look for options, it may look like an wrench
or a set of mini levers. Just roll over each icon and it will say status. Then click on it, and you will see a list of options
scroll down to status and click on it.
06-12-2009 10:42 AM
I have the same issue, new headset too.
When running the tests, and when you get to the headset insert test, when I first put the jack into the BB, the display shows that it detected that the headset was inserted, but then showed it being removed, when it wasn't. Basically it's incorrectly detecting that the headset is removed.
Doesn't do it every time though, and it detects the mute button on the headset fine (click/unclick).
This may explain it, the sensor is falsely thinking you're removing the headset. Faulty sensor, too sensitive, code issue?
06-12-2009 01:10 PM
Why is this being marked as Solved?
Because the original poster marked it as such. If you have a new issue, you should probably open a new thread so that it can be separately handled.
06-12-2009 01:15 PM - edited 06-12-2009 01:17 PM
Hi sgardne and PositveG and gcroford,
I think in this case, as we have the testing data all printed out, we can continue to work in this thread.
If we start in impinge on the origninal posters issues, I suggest a seperation then.
That alright with everybody?