Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-26-2012
My Device: Curve 8520
My Carrier: o2

curve 8520 blackberry internet service

I've just been given a replacement for my old curve 8520 as the screen had broken. So now I am trying to redownload/set up everything on it. However I can't set up my emails as I do not know my username/password for the Blackberry internet service. I've tried using the username/password combo which I thought it was but that doesn't seem to work. 


Does anyone know how I ca find out? I've tried using 'forgot password' with the username I thought it was but have not recieved anything.



I also cannot connect to app world...is this because I cannot set my email up? Because the internet and BBM work fine


Any help would be much appreciated! thanks 

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: curve 8520 blackberry internet service

Hi vickskill and welcome to the BlackBerry Support Community Forums!


Have you tried going to the email setup screen from your BlackBerry® smartphone? If so, and you're still unable to access your email setup, you should contact your provider to have the issue resolved.







Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!