10-26-2012 12:58 PM
I've just been given a replacement for my old curve 8520 as the screen had broken. So now I am trying to redownload/set up everything on it. However I can't set up my emails as I do not know my username/password for the Blackberry internet service. I've tried using the username/password combo which I thought it was but that doesn't seem to work.
Does anyone know how I ca find out? I've tried using 'forgot password' with the username I thought it was but have not recieved anything.
I also cannot connect to app world...is this because I cannot set my email up? Because the internet and BBM work fine
Any help would be much appreciated! thanks
10-30-2012 12:59 PM
Hi vickskill and welcome to the BlackBerry Support Community Forums!
Have you tried going to the email setup screen from your BlackBerry® smartphone? If so, and you're still unable to access your email setup, you should contact your provider to have the issue resolved.