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Contributor
Posts: 25
Registered: ‎11-11-2011
My Device: BlackBerry bold 9700
My Carrier: Viva kuwait

curve 8520 problem

my blackberry i downgraded because the wifi was not working then i upgraded it again  once i connect the wifi i can open from the browser but when i try to open the app world is not working and saying contact service provider  

Best Regards'
Falcon_night
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Hall of Famer III
Posts: 57,203
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: curve 8520 problem

Hello!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app



2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you!

 

If not, what is the status of BlackBerry Internet Service inside of Manage Connections > Services Status?

 

Otherwise, perhaps you should do exactly as the error message recommends?

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 25
Registered: ‎11-11-2011
My Device: BlackBerry bold 9700
My Carrier: Viva kuwait

Re: curve 8520 problem

thanks for your respond 

but can you plz give me the steps for the hardware reset or how to return it to factory settings again 

 

Best Regards'
Falcon_night
Hall of Famer III
Posts: 57,203
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: curve 8520 problem

Sure...but from what you've described, I don't recommend those steps...perhaps you left something out? Nevertheless, it's your choice as to what to do...


falcon_night wrote:

but can you plz give me the steps for the hardware reset 


I don't know exactly what you mean by that request...there are many different things one could interpret from your words...on-device WIPE, WIPE with Desktop Software, WIPE with BBSAK. Each has a different level of result, so I'm not sure what you are looking for.


falcon_night wrote:

or how to return it to factory settings again 

 


KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 2
Registered: ‎06-16-2012
My Device: blackberry curve
My Carrier: orange

Re: curve 8520 problem

can anyone help me my blackberry stopped working about 2 hours ago and topped it up yesturday and it just stopped working any ideas please
Contributor
Posts: 25
Registered: ‎11-11-2011
My Device: BlackBerry bold 9700
My Carrier: Viva kuwait

Re: curve 8520 problem

dear pork,

                             have you tried to try another battery maybe the battery expired 

Best Regards'
Falcon_night