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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎03-13-2012
My Device: Curve 9300
My Carrier: Free

curve 9300 dead

Hello,
I tried to update my OS on my curve 9300.
from OS5 to OS6
I have scrupulously respected the procedure.
My BB is stuck on startup. I have the BB logo and the white bar that appears entirely. That's it.
I tried to update the emergency procedure but the message appears: "critical error. Repeat the download."
My phone is completely blocked

HELP HELP HELP

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: curve 9300 dead

Hi PhilFrance,

 

Welcome to the BlackBerry Support Community.

I would suggest following the steps in this article to reload your BlackBerry® Device Software again. "How to force the detection of the BlackBerry smartphone using Application Loader" www.blackberry.com/btsc/KB10144

Since your BlackBerry® Curve™ 9300 smartphone is unable to start, you may need to start the software reload without the battery inserted in order to force the PC to detect it.

Please note: this will remove all personal data from your BlackBerry smartphone.

 

Hope this helps.


-FS


 


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