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New Member
Posts: 1
Registered: ‎12-17-2012
My Device: curve 9300
My Carrier: ixeom

curve 9300

hi 

i have blackberry curve 9300 

i bought it before 18 months and now its not under warranty any more 

i am facing a problem that every time i want to take a picture or open a new page or any thing that its asking '' you are attempting to open a secure connection, but the server's certificate chain is invalid.'' and then i have many options ''continue or close connection or view certificate or trust certificate'' 

 

help me please Smiley Sad 

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: curve 9300

Hello,
Simple process:
Just reset the BlackBerry Device OS using BlackBerry Desktop Software, it will act as good as new again!
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
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Hall of Famer III
Posts: 58,166
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: curve 9300


sabreena_maali wrote:

hi 

i have blackberry curve 9300 

i bought it before 18 months and now its not under warranty any more 

i am facing a problem that every time i want to take a picture or open a new page or any thing that its asking '' you are attempting to open a secure connection, but the server's certificate chain is invalid.'' and then i have many options ''continue or close connection or view certificate or trust certificate'' 

 

help me please Smiley Sad 


Hi and Welcome to the Community!

 

To clarify -- especially since there is technically no command titled "reset" inside the Desktop Software...

 

First, see this KB:

  • KB26664 "You are attempting to open a secure connection to fbcdn-photos-a.akamaihd.net" appears when logging into Facebook on the BlackBerry smartphone

While it's discussing FaceBook, the instructions may be valid for your situation. You also can search the KBs for other articles that may be more pertinent to your specific situation.


 

Next...Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


You also may find benefit from attempting to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!

 

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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