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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-04-2012
My Device: Blackberry Curve 9330 SmartPhone (CDMA, Wi-Fi) 6.0 Bundle2599 (v., Platform4.4.0.476)
My Carrier: Virgin

curve 9330 mobile network wont connect

My phone wont connect to my network service provider. its doing it randomly and gives no service for periods of time... i have tried pulling the battery for a hard reset and have turned the connections off and on but it makes no difference... is it just the model? i have had major problems with my last curve 9330 as well with it freezing and locking me out and constantly crashing and reseting and giving me a blank screen... any help would be appreciated....

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: curve 9330 mobile network wont connect

Hi ICyr,


Welcome to the BlackBerry Support Community.

To rule out any possible software issue that may be causing this, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.

Hope this helps.



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