10-04-2012 04:18 AM
My phone wont connect to my network service provider. its doing it randomly and gives no service for periods of time... i have tried pulling the battery for a hard reset and have turned the connections off and on but it makes no difference... is it just the model? i have had major problems with my last curve 9330 as well with it freezing and locking me out and constantly crashing and reseting and giving me a blank screen... any help would be appreciated....
10-09-2012 10:52 AM
Welcome to the BlackBerry Support Community.
To rule out any possible software issue that may be causing this, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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