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New Member
Posts: 1
Registered: ‎04-05-2012
My Device: curve 9360
My Carrier: vodafone

curve 9360 freezing when trying to backup

i have been trying  to update my phone but it always sticks on "Smart Card Reader Option 1 of 1" and doesn't do anything after that so i have to always stop it. 

 

 

HELP ME !!!

New Member
Posts: 1
Registered: ‎04-10-2012
My Device: 9360 curve
My Carrier: Orange

Re: curve 9360 freezing when trying to backup

Mine too - whatever method I try and use to upgrade software on the 9360 crashes, EVERY TIME! The Blackberry Desktop Manager os worse than useless, takes about 10 minutes to boot up, then crashes during backups and upgrades. COME ON RIM! Sort this out! We pay a lot of money for your products and needsome help!

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: curve 9360 freezing when trying to backup

Hello casper108,

 

The following article will help you regarding the issue you are experiecing with backing up your BlackBerry® Curve™ 9360 smartphone:

 

"Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Softwarehttp://www.blackberry.com/btsc/KB29522

 

We hope this helps.

 

Thank you.


-FB


 


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New Member
Posts: 2
Registered: ‎06-20-2012
My Device: Blackberry 9360
My Carrier: MTN - SOUTH AFRICA

Re: curve 9360 freezing when trying to backup

Hi Guys im having issues, using the update option on the device im currently funning on OS V v7.0.0.1680 on MTN - South Africa - i  select the Software Update option on the device, it checked for the up to date software, i selected V 7.1 Then Install now, but it gets stuck on Overall Backup Progress on 9%. im unable to exit the installation even when hardbooting the device... please assist urgently im going insane

New Contributor
Posts: 4
Registered: ‎09-15-2011
My Device: Curve 9360
My Carrier: Digicel - Trinidad and Tobago

Re: curve 9360 freezing when trying to backup

Hi I'm having the same problem but instead I'm updating from my BB 9360 itself and its stuck at 12% which is frustrating because i also tried it from BDM and it was stuck for 20% but now I can't acess my phone at all because I'm updating straight from the device I'm so disgusted that a simple update will take hours upon hours I haven't seen any other screen besides the Overall Backup Progress: 12% please help me because I need to use my phone 

New Contributor
Posts: 2
Registered: ‎01-17-2013
My Device: curve 9360
My Carrier: mobilicity wind

Re: curve 9360 freezing when trying to backup

hi - SAME darn problem!

did u get any help?

because i've love some on this

thx

joe

New Contributor
Posts: 2
Registered: ‎01-17-2013
My Device: curve 9360
My Carrier: mobilicity wind

Re: curve 9360 freezing when trying to backup

what happened to u?

did the freezing get resolved?

joe