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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-22-2012
My Device: curve 9360
My Carrier: vodafone

curve 9360 won't unlock

when i press on the trackerpad to unlock the screen will light up but when i try to select unlock it show me where to type my password in but the trackerpad will scroll up and down. Also there is a symbol in the top righ corner that looks like aA with an arrow on top so i tried holding the button down but nothing is working. 

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: curve 9360 won't unlock

Hello blunty,


Welcome to the BlackBerry Support Community.


Please complete the following steps to address the issue with the trackpad on your BlackBerry® Curve™ 9360 smartphone.


Reinsert your battery first to see of this resolves the issue. If not, complete the following:


Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640

We hope this helps.

Thank you.



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