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New Contributor
Posts: 4
Registered: ‎07-31-2012
My Device: Curve 9380
My Carrier: Bell Mobility, New Brunswick

curve 9380 synchronization with Desktop software problem

The desktop software loads up fine and goes to synchronize.  I get an error message:  "A program error occurred at line 1548 in ./O|Access.cpp.  Please report ..."

 

I have reloaded the desktop softare a couple of tiems after doing a full wipe.

 

Any ideas? 

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Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: curve 9380 synchronization with Desktop software problem

Hi and Welcome to the Community!

From your post, I cannot quite tell if you've done this exact process...so I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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