03-24-2013 08:26 AM
hi was recently using my curve on a call, ended call and white screen appeared with message "app error" and a code i cant recall. Now phone won't go past the white start screen with black timer, it automatically switches on and goes to this screen and will not turn on or off. Cannot do anything with it. Any help please
03-24-2013 11:40 AM
Hi and Welcome to the Community!
It's a shame you can't recall the code...as that would give us the best information for the proper recovery steps for you...but, lacking that, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues or you can't even (after MANY attempts) even get it into Safe Mode, then you will likely need to try these more drastic recovery methods:
Do also keep in mind that some of those codes would indicate a physical hardware problem, for which no amount of internet-distance diagnosis or recommendations can be of any use. If such is the case, then only a qualified hardware technician, with the device in their hands, can give you a proper diagnosis and estimate.
Good luck and let us know!