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New Member
Posts: 1
Registered: ‎04-22-2012
My Device: curve 8520
My Carrier: vodacom

curve shows white screen

My curve 8520 suddenly just shows a white screen, currently whenever I go to Facebook mobile site.  Then I need to plug it into the charger and it reboots before anything works again.  Please help. 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: curve shows white screen

Hey 1970,

Welcome to the BlackBerry Support Community Forums.

 

I can definitely help you out.

 

To resolve this issue you will need to perform a clean reload of the BlackBerry® device software via force detection. Follow the steps in this KB article: www.blackberry.com/btsc/KB10144

 

Let me know if you have any more questions.

 

Cheers. 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

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New Contributor
Posts: 3
Registered: ‎04-18-2012
My Device: blackberry curve 8520
My Carrier: t-mobile

Re: curve shows white screen

Hiya, my phone (8520) does the same, only at random, not just with certain apps, so do I do the same thing?
Also, I followed the link you included, and it sounds like it might wipe all my apps?! Or have I read this wrong?
Thanks
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: curve shows white screen

Hey cazh84,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Yes you will have to do the same steps to resolve the issue.  It will remove the applications, but you can re-add them one at a time after the BlackBerry® is up and running.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Member
Posts: 1
Registered: ‎05-11-2013
My Device: 8520 curve
My Carrier: blabkberry showroom

Re: curve shows white screen

I've done the same thing as you told but after removing the battery and connecting I'm getting the option to get update but as soon **bleep** I click it showing error in software what to do ? Please help