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New Member
Posts: 1
Registered: ‎08-28-2013
My Device: curve 9330
My Carrier: o2

curve software driving me mad! says need too update yet none availible!

Can anyone please help? I got a curve 3990 off my sister as my iphone broken I've got the bolton thing for emaill etc n that's all good but when I attampt too acess the app world it says software update needed? So after finding out how I tried but it said I was up to date ......
So really confused its annoying me how can it say update needed too get on to app world thing yet it says no update availible? Does anyone no how or why and how too sort it please thankyou x
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Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: curve software driving me mad! says need too update yet none availible!

Hi and Welcome to the Community!!

 

Given what you have provided, I cannot tell if you are being prompted for an AppWorld or a device OS update...so I will guess that it's an AppWorld update. Hence, please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

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