11-20-2012 02:25 PM
I have a Blackberry Curve one month old. I took the battery out as a soft restart. When I put the battery back in, it just goes over and over on the restart cycle without completeing it. I cant get the phone to boot up. Help!
11-20-2012 02:50 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
PS -- a battery pop is not a "soft restart"...it is rather the coldest and hardest restart you can do (and is quite healty for most BBs indeed!).
Good luck and let us know!