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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎03-19-2013
My Device: curve-8520
My Carrier: SFR

data recovery

hello, my children have erased my contacts and calendar trying my code. all the phone's memory has been deleted. I lost my appointments and contacts. can you help me retrieve the phone memory. thank you very much
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: data recovery

Hello destinychave

 

Welcome to BlackBerry Support Forums

 

Do you have any previous Backup of your device Or are you using BlackBerry Protect to backup your datas, If you are then try those KB to restore your data :

 

KB10339How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

 

KB25063  : How to use BlackBerry Protect to restore data to a BlackBerry smartphone

 

 

Good luck.

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Highlighted
Posts: 94,232
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: data recovery

Do you have BlackBerry Protect installed on your BlackBerry which allows over the air automatic backups?

Or have you backed up to your PC using the Desktop Software?

 

Or, do you have your contact/calendar connected to any wireless syncing such as a gmail, yahoo or hotmail email address?

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