Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎02-11-2014
My Device: torch
My Carrier: kpn

de-registration phone from NL for use in France

[ Edited ]

Hello,

 

I need a phone de-registered from Blackberry NL so it can be used in france, how can i do that.

If i logon to kpn.blackberry.com the phone is no longer connected to the account, but it seems it's still connected to Blackberry netherlands and can't be used for a french operator.

 

what can i do to de-register the phone from blackberry NL?

Hall of Famer III
Posts: 58,139
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: de-registration phone from NL for use in France

Hi and Welcome to the Community!

You have to contact your former NL carrier...only they can do what you need done. It's not BlackBerry who does this, it is the mobile service provider you directly contract with.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................