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BlackBerry® OS Smartphones

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New Contributor
Posts: 5
Registered: ‎04-03-2013
My Device: bold 9700
My Carrier: orange

delete problem

hi all.

suddenly all my songs,videos and pics were deleted. i dont know why. all i know is that i updated my blackberry ID. can it be the reason for my problem?

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: delete problem

Is the songs,videos, and pictures store on the phone memory or a SD Card?
New Contributor
Posts: 5
Registered: ‎04-03-2013
My Device: bold 9700
My Carrier: orange

Re: delete problem

All files were stored on the SD card. the strange thing is that when I want to send pictures to friends via whatsapp so the files appear, but on their folder it doe'snt appear.