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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎06-25-2008
My Device: Not Specified

deleted emails re-appear on device, but not On Exchange



Suddenly on the blackberry 8300 old emails that have been deleted reappear on inbox, and they not reappear on the exchange server.


Ihave the BES 4.1 and the exchange server 2003


Can anyone help me?


Best Regards,


João Trindade 

Trusted Contributor
Posts: 181
Registered: ‎06-25-2008
My Device: 8320, 8120

Re: deleted emails re-appear on device, but not On Exchange

Hi thundertrinas


Is it possible that these are filed messages?  The icon for a filed message is different than the icon for an email.  In your messages folder, click your menu key, options, general options and set hide filed messages to yes.  If the messages disappear then this is the case.


If they are indeed email, then were they deleted on the BlackBerry, in Outlook, both?  Do they appear as new messages or do they appear in the right sequence with your other messages?  If they appear as new messages, open one and scroll to the top and see what it is received using - BES messages should be coming from desktop.


Things you could try(try one at a time to see if it alleviates the problem):


1- Delete the desktop[cmime] service book - On the BlackBerry, go to options, advanced options, service book.  Highlight the desktop[cmime] service book, hit the menu button and select delete.  Get your BES admin to resend your service books.


2- Clear the messages database - This will erase all email from your BlackBerry.  Plug the BlackBerry into the computer and start the Dekstop Manager.  Go into backup and restore, and click backup and then save.  When the backup is done, click advanced.  On the right hand side highlight messages and click clear and then ok.


3- Security wipe device and reactivate - You should back up the device before doing this by following the steps in number 2 as this will erase all information on the BlackBerry (most you will get back when you reactivate).  Go to options, security options, general settings.  Click your menu button, select wipe handheld and follow the prompts.  When the wipe is complete  ask your BES admin to send you a new Enterprise Activation password and reactivate the handheld.


If none of that works, please give more details.