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Contributor
Posts: 23
Registered: ‎10-17-2008
My Device: Not Specified
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desktop error

Just bought a new computer trying to download desktop manager since suddenly stopped getting emails on my 8830 gwtting error message failed to download ISKernal files  What does this mean and how do I fix it??  Thank you for your time

 

Chuck

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: desktop error

Hi and welcome to the forums!

Want to fix your emails first or download the desktop manager?

thanks

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Contributor
Posts: 23
Registered: ‎10-17-2008
My Device: Not Specified

Re: desktop error

I would like to fix my emails first but I thought the went hand in hand
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: desktop error

HI,

Nope Smiley Happy

 

Be very specific start with your email provider and tell me exactly what happened, ok?

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
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Contributor
Posts: 23
Registered: ‎10-17-2008
My Device: Not Specified

Re: desktop error

Set up my new computer today set up my email the same way it's configured on my laptop.  Getting email fine on my lap top as well as the new desk top, getting emails from my gmail account on my blackberry but not my comcast account.  I just did recieve my first email on my blackberry just now RE this posting first email on this account since I set up my desk top weird
Contributor
Posts: 23
Registered: ‎10-17-2008
My Device: Not Specified

Re: desktop error

I think if the desk top gets it first it's not being kicked to my blackberry....is this right???
Highlighted
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: desktop error

Hi,

Login to Gmail and go to settings and specify leave copy on server.

Login to comcast and in mailbox manager, preferences make sure you keep copies for at least 30 days.

( I have comcast, I think that's the lowest option)

What's happening is the email is being delivered and deleted off the server, so the first device

that get's it, the ISP thinks it's delivered.

 

Comcast will always be about 2-3 minutes behind Gmail as far as receiving.

 

On Outlook on both laptop and desktop go to accounts advanced settings and specify leave a

copy on the server. Until we have everything straight don't choose to delete when deleted from

Outlook.

 

On the BB setup both accounts to delete on handheld.  This way no machine deletes the message,

When all three machines start to get the messages, and you get in the flow, you can pick where

you want to delete from. I have the same two accounts, personally I chose the BB to delete with.

because I keep it cleared to avoid memory constraints.

 

Ok so when you have this all setup, test by sending Comcast to Gmail, and vice versa, Make sure

all devices can get the emails.

Thanks

Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks

 

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Contributor
Posts: 23
Registered: ‎10-17-2008
My Device: Not Specified

Re: desktop error

Thank you for the help that seems to have worked.  Now how do I get the desk top manager to download on the new desk top????
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: desktop error

Hi,

Specify the following

PC OS (if Vista 32 or 64 bit)

Version of Outlook, and are you using any connectors (hotmail, oracle)

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Contributor
Posts: 23
Registered: ‎10-17-2008
My Device: Not Specified

Re: desktop error

It's Vista 32 bit with new generation microsoft email, replaces outlook no other weird systems, no hotmail etc.