07-03-2012 11:05 AM
Hi and Welcome to the Community!
Can you expand on that please? As in, exactly what do you attempt, and exactly what happens when you attempt. Or, if by "is not working at all", you mean something like "the Desktop Software opens, but all of the selections are grey or otherwise not usable", that clear description would as well help.
It may be that a clean uninstall/reinstall would be helpful...here's a thread with a process and discussion:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Thanks and let us know!